Patio 5 Pieces Sectional Seating Group
- Upgrades Beige Cushion: This 5 piece set comes with 4-inch thick lofty sponge padded cushion, total 3 back cushion, 4 seat cushion. All the back cushions are 2 inch higher than the original 5-piece set, can make you more comfortable
- Upgrades Brown Wicker: Outdoor patio wicker furniture sofa set is made of all weather PE wicker and steel frame. The PE wicker is weatherproof and long-lasting,more durable than normal wicker. The rattan are more brown in color
- Upgrades Velcro Cushion: All seats and cushions have added Velcro, a new feature than the original 5-piece set to prevent the cushions from slipping off the seats
- Upgrades Built-in Brown Glass Coffee Table: Table is built-in brown glass, can reduce the sun exposure to the table top rattan damage, brown glass table top is also more and rattan match
- Ship with 2 packages, include 2 corner chairs,1 middle seat, 1 glass coffee table, 1 ottoman chair , 6 clips. All necessary hardware are also included.
FAQ (Frequently Asked Questions)
Please read below for mostly asked about topics. If you don’t find what you’re looking for, contact us and we will assist you in the right direction.
1. Q: Do you offer price matching?
We offer a price match option on almost any product from other websites. In order to qualify for a price match consideration, please contact us.
2. Q: How long does it take for an order to ship?
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore JOIVI is not guaranteeing delivery dates.
3. Q: Do you ship to Hawaii?
Currently, we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.
4. Q: Do you accept returns?
We want you to be happy with your order. If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Please read our return policy here.
5. Q: How about exchanges?
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.
6. Q: What if I’m interested in ordering for my business?
We would be happy to discuss trade, contract and wholesale programs with you. Please contact help@JOIVI.com with your questions or orders.
7. Q: How do I care for wicker furniture? How do I clean it?
Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air-dried.
8. Q: What do I do in winter with the product?
Our wicker furniture is all-weather and rustproof. To make them last even longer, we recommend covering it up with a patio cover during winter or severe weather conditions.
9. Q: What kinds of materials are used in the product?
Frames are constructed of powder coated iron know for being sturdy, yet light weight. All-weather wicker is made of polyethylene fiber and carefully woven by hand. For specific details, please contact our customer service.
10. Q: How do I care for the cushions?
Cushion covers un-zip for easy cleaning. Please wash by hand or machine wash in cold water. Do not use dryer, but allow them to air-dry. Cushion foams can be rinsed and set to dry in sun. Placing it on the side and leaning them against a wall speeds up drying.
11. Q: Can I paint the wicker?
No, we do not recommend painting the wicker. Wicker can be ordered in different colors as special orders. Please contact our customer service for more details.
Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
If you chose to pay by credit card, we do not bill you until your order is ready to ship. The items will be shipped out within 24 hours during working days after we received payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 2 to 5 days, depending on your destination and the shipping carrier.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at help@JOIVI.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost if the product didn’t meet your expectations nor placed a wrong order after the order has been shipped out.
If you have any other questions, please contact our customer service Team.
I was looking for an outdoor sectional to fit my small space and this one was perfect. As a 60+ female, I was able to assemble and set it up alone.
Good quality and was fairly easy to assemble. The cushions are thin but still comfortable. Overall very happy with purchase. Came in 2 boxes & packaged amazingly well, nothing was damaged.
ItĄŻs obviously not going to be the fanciest plushest furniture out there. However, itĄŻs attractive and comfortable. Best bargain IĄŻve found at that price. Very helpful customer service too.
Researched for a month, I made a great choice!
ItĄŻs the perfect size for our front porch. Pretty easy to assemble. Be carful to assemble on concrete because it will scratch the wicker. We realized that after the fact so used the plastic to work on top of. Cushions are comfortable and easy to take on and off. I love the fact that you can take them off to clean. Great buy. Very happy