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Frequently Asked Questions

 Do you offer price matching?

We offer a price match option on almost any product from other websites. In order to qualify for a price match consideration, please contact us.

 How long does it take for an order to ship?

Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore JOIVI is not guaranteeing delivery dates.

Do you ship to Hawaii?

Currently, we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.

Do you accept returns?

We want you to be happy with your order. If you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Please read our return policy here.

How about exchanges?

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.

What if I’m interested in ordering for my business?

We would be happy to discuss trade, contract and wholesale programs with you. Please contact help@JOIVI.com with your questions or orders.

 How do I care for wicker furniture? How do I clean it?

Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air-dried.

 What do I do in winter with the product?

Our wicker furniture is all-weather and rustproof. To make them last even longer, we recommend covering it up with a patio cover during winter or severe weather conditions.

What kinds of materials are used in the product?

Frames are constructed of powder coated iron know for being sturdy, yet light weight. All-weather wicker is made of polyethylene fiber and carefully woven by hand. For specific details, please contact our customer service.

How do I care for the cushions?

Cushion covers un-zip for easy cleaning. Please wash by hand or machine wash in cold water. Do not use dryer, but allow them to air-dry. Cushion foams can be rinsed and set to dry in sun. Placing it on the side and leaning them against a wall speeds up drying.

Can I paint the wicker?

No, we do not recommend painting the wicker. Wicker can be ordered in different colors as special orders. Please contact our customer service for more details.

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