JOIVI 8 Piece Outdoor Patio Furniture Set, Patio Conversation Sets, All-Weather PE Wicker Outdoor Sectional Sofa with Ottoman, Tempered Glass Coffee Table, Three Red Pillows, Espresso Brown
- 【Sturdy & Attractive】This patio furniture set is constructed from strong yet lightweight powder coated metal frame and commercial grade hand woven polyethylene wicker in Espresso Brown creating a whole new look and feel for your patio
- 【Easy to Clean】All cushions and pillows come with zippered 250g polyester covers which are removable for easy cleaning; Removable tempered glass on the table adds more convenience to clean after use and a sophisticated touch as well (Cushions and pillows are NON WATER-RESISTANT)
- 【Luxurious Set for Upgraded Comfort】This outdoor funiture set comes with 2 corner sofas, 2 single sofas, 1 loveseat, 1 armless single sofa, 1 ottoman, 1 coffee table with tempered glass top, 7 seat cushions, 7 back cushions, 1 ottoman cushions and 3 throw pillows, providing relaxation for up to 7 persons
- 【Sectional Sofa Connectors】The patio couch includes high quality fasteners preventing movement between modules to maintain the aesthetically good look of your modular patio furniture set; Two fasteners are recommended between two adjoining modules
- 【Pay Attention to the Size】This patio set comes in individual pieces so that you can put them together in any formation adding fun to place your furniture. But please carefully check the dimension of the sofa when you place the order (SHIPPED IN 5 BOXES)
FAQ (Frequently Asked Questions)
Please read below for mostly asked about topics. If you don’t find what you’re looking for, contact us and we will assist you in the right direction.
1. Q: Do you offer price matching?
We offer a price match option on almost any product from other websites. In order to qualify for a price match consideration, please contact us.
2. Q: How long does it take for an order to ship?
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore JOIVI is not guaranteeing delivery dates.
3. Q: Do you ship to Hawaii?
Currently, we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.
4. Q: Do you accept returns?
We want you to be happy with your order. If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Please read our return policy here.
5. Q: How about exchanges?
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.
6. Q: What if I’m interested in ordering for my business?
We would be happy to discuss trade, contract and wholesale programs with you. Please contact help@JOIVI.com with your questions or orders.
7. Q: How do I care for wicker furniture? How do I clean it?
Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air-dried.
8. Q: What do I do in winter with the product?
Our wicker furniture is all-weather and rustproof. To make them last even longer, we recommend covering it up with a patio cover during winter or severe weather conditions.
9. Q: What kinds of materials are used in the product?
Frames are constructed of powder coated iron know for being sturdy, yet light weight. All-weather wicker is made of polyethylene fiber and carefully woven by hand. For specific details, please contact our customer service.
10. Q: How do I care for the cushions?
Cushion covers un-zip for easy cleaning. Please wash by hand or machine wash in cold water. Do not use dryer, but allow them to air-dry. Cushion foams can be rinsed and set to dry in sun. Placing it on the side and leaning them against a wall speeds up drying.
11. Q: Can I paint the wicker?
No, we do not recommend painting the wicker. Wicker can be ordered in different colors as special orders. Please contact our customer service for more details.
Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
If you chose to pay by credit card, we do not bill you until your order is ready to ship. The items will be shipped out within 24 hours during working days after we received payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 2 to 5 days, depending on your destination and the shipping carrier.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at help@JOIVI.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost if the product didn’t meet your expectations nor placed a wrong order after the order has been shipped out.
If you have any other questions, please contact our customer service Team.
Too small for an average height adult.
One of the chairs broke after about 5 uses and I presume defective and I have attempted to have it replaced. UPDATED, superb customer service and they responded very quickly and took care of it ASAP.
We really like our new set. It took a while to assemble it. The directions were clear and the tool made it faster and simpler. The glass top arrived broken. But, they replaced it quickly and without any hassles.
Unlike most furniture bought online this one came in pretty good shape and with no defects. It’s exactly as pictured, good looking and quite comfy. A downside is the seat cushions slide off easily (a couch gripper I bought helped a bit).
Also…If very windy the back cushions fly away. It would be nice to have some grip system in place to hold both seat and back cushions. So far not many sellers offer that and they should.
It took my husband about 5 hours to put it together. Yet to see how it holds with time. It’s pretty light weight so it moves easy as well.
Overall, however, it’s a good purchase for the price so I’d recommend.
Ps. Make sure you measure your space!!!
We were hestiant about ordering patio furniture online but it turned out well. :) Thank you!