JOIVI 3-Piece Patio Wicker Conversation Set
- Aesthetic Design: The luxurious conversation set with its elegant outlook and delicate details modern tone, will be an artwork wherever in patio,deck,garden,backyard, poolside,terrace, living room
- Premium Material: Steel frame with black-gray rust proof powder coated smoothly is heavy duty and stable for longer lifespan and better use experience. Tea table covered by a tempered glass and equipped with adjustable foot pad
- Exquisite Handwoven: 2 kinds of beige faux rattan and PE wicker are totally woven exquisitely by hand in features of easy maintain, fade-,water- resistance
- Comfortable Seat: The seat space is plus sized, deeper, broader, more comfortable, that supports your body well and makes you feel at ease. And the cushion fixes itself to the main part by the cord avoiding the trouble of sliding in usage
- Overall Size: Chair: 25.98in x 24.01in x 33.89in; Coffee table: 17.72in x 17.72in x17.72in. It only needs 10mins to install the legs before use.(Manual and hardware are included)
- Frame: Powder coated steel
- Rattan: UV-resistant PE
- Cushion stuff: Poly cotton and foam stuffed
- Cushion cover: Polyester
- All dimensions and weight are collected manually with slight inevitable difference.
FAQ (Frequently Asked Questions)
Please read below for mostly asked about topics. If you don’t find what you’re looking for, contact us and we will assist you in the right direction.
1. Q: Do you offer price matching?
We offer a price match option on almost any product from other websites. In order to qualify for a price match consideration, please contact us.
2. Q: How long does it take for an order to ship?
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore JOIVI is not guaranteeing delivery dates.
3. Q: Do you ship to Hawaii?
Currently, we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.
4. Q: Do you accept returns?
We want you to be happy with your order. If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Please read our return policy here.
5. Q: How about exchanges?
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.
6. Q: What if I’m interested in ordering for my business?
We would be happy to discuss trade, contract and wholesale programs with you. Please contact help@JOIVI.com with your questions or orders.
7. Q: How do I care for wicker furniture? How do I clean it?
Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air-dried.
8. Q: What do I do in winter with the product?
Our wicker furniture is all-weather and rustproof. To make them last even longer, we recommend covering it up with a patio cover during winter or severe weather conditions.
9. Q: What kinds of materials are used in the product?
Frames are constructed of powder coated iron know for being sturdy, yet light weight. All-weather wicker is made of polyethylene fiber and carefully woven by hand. For specific details, please contact our customer service.
10. Q: How do I care for the cushions?
Cushion covers un-zip for easy cleaning. Please wash by hand or machine wash in cold water. Do not use dryer, but allow them to air-dry. Cushion foams can be rinsed and set to dry in sun. Placing it on the side and leaning them against a wall speeds up drying.
11. Q: Can I paint the wicker?
No, we do not recommend painting the wicker. Wicker can be ordered in different colors as special orders. Please contact our customer service for more details.
Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
If you chose to pay by credit card, we do not bill you until your order is ready to ship. The items will be shipped out within 24 hours during working days after we received payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 2 to 5 days, depending on your destination and the shipping carrier.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at help@JOIVI.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost if the product didn’t meet your expectations nor placed a wrong order after the order has been shipped out.
If you have any other questions, please contact our customer service Team.
The set is nice and assembly easy BUT every single piece was needlessly labeled with 2ĄąX5Ąą stickers that took hours to remove. Had to soak andscrape 10 of these off and the glue residue would only come off with alcohol.What was so frustrating was none of this was necessary as each of 4 legs were labeled front leg,and 4 labeled back legĄTHEY WERE ALL THE SAME. l am grateful for the chair to be labeled back and seat as l may have not known how to sit on a chair!
Love this set! ItĄŻs super affordable but it feels very sturdy and good. The aesthetics is amazing! Very happy with it!
I really like these chairs & set. Easy to assemble, probably took 20 minutes tops and IĄŻm not savvy with putting these together.
I really love these chairs and even bought two sets for my home and patio but there are a few concerns and discrepancies for quality. I have reached out to the seller and will revise this post accordingly (pending resolution).
My patio has been blessed , love this set!?