Return policy

Over 30 days and within a year:  Free exchange, but can't return.

Within 30 days of arrival

1. Buyer bear the return shipping fees:

  a. You don't like product(s) after you receiving the box(s).

  b. You bought the mistake item, you don't want .

  c. You don't need product(s) when you receive the box(s).

2. Seller bear the return shipping fees:

   a. Your item has a manufacturing defect in its materials or workmanship.

   b. Seller sent the wrong item.

   c. Seller has sent more or less product(s).

3. Free exchange.

Customer service

No matter what questions you have about Super Patio, you can contact us and we will serve you 24 hours. Our phone number is  844-457-9441, and our email address is help@joivi.com, so please contact us if we can be of any assistance on your purchase!

 

Limitations

Our returns and exchange service is limited to all purchases made from Super Patio. If you purchased through a different retailer, please contact them directly.

 

Transportation Services

We have professional transportation services, ensure the product is delivered to the customer quickly and safely.

 

I look forward to having a wonderful meeting with you here!

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