JOIVI 4 Piece PE Rattan Sectional Seating Group
- Elegant & Versatile:: The 5-piece sofa set is gorgeous and matches various occasions with modern colors and hues combination,adapting itself to your outdoor space like patio, backyard, poolside, deck, porch or indoor space
- Durable & Sturdy Construction:: Made of PE rattan which is woven exquisitely by hand with features of good touch feeling and low maintain, fade-,water- resistance, and steel for the internal frame with rust proof powder coated smoothly that is heavy duty for longer lifespan and better use experience
- Comfortable Experience:: Equipped with thick seating cushion that contains three layers stuff of poly cotton and foam, coupled with four comfortable backrest cushions,the patio couch provides you with better softness
- User-Friendly Details:: The low-maintain brown tempered glass hemmed in the rattan without edge exposed outside is more safer in use
- Assembly Required:: All necessary hardware and instructions included. We are at your service anytime if you find any damage caused in transit or problem during assembly. (NOTE: Please don't expose the cushions in rain.)
FAQ (Frequently Asked Questions)
Please read below for mostly asked about topics. If you don’t find what you’re looking for, contact us and we will assist you in the right direction.
1. Q: Do you offer price matching?
We offer a price match option on almost any product from other websites. In order to qualify for a price match consideration, please contact us.
2. Q: How long does it take for an order to ship?
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore JOIVI is not guaranteeing delivery dates.
3. Q: Do you ship to Hawaii?
Currently, we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.
4. Q: Do you accept returns?
We want you to be happy with your order. If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Please read our return policy here.
5. Q: How about exchanges?
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.
6. Q: What if I’m interested in ordering for my business?
We would be happy to discuss trade, contract and wholesale programs with you. Please contact help@JOIVI.com with your questions or orders.
7. Q: How do I care for wicker furniture? How do I clean it?
Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air-dried.
8. Q: What do I do in winter with the product?
Our wicker furniture is all-weather and rustproof. To make them last even longer, we recommend covering it up with a patio cover during winter or severe weather conditions.
9. Q: What kinds of materials are used in the product?
Frames are constructed of powder coated iron know for being sturdy, yet light weight. All-weather wicker is made of polyethylene fiber and carefully woven by hand. For specific details, please contact our customer service.
10. Q: How do I care for the cushions?
Cushion covers un-zip for easy cleaning. Please wash by hand or machine wash in cold water. Do not use dryer, but allow them to air-dry. Cushion foams can be rinsed and set to dry in sun. Placing it on the side and leaning them against a wall speeds up drying.
11. Q: Can I paint the wicker?
No, we do not recommend painting the wicker. Wicker can be ordered in different colors as special orders. Please contact our customer service for more details.
Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
If you chose to pay by credit card, we do not bill you until your order is ready to ship. The items will be shipped out within 24 hours during working days after we received payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 2 to 5 days, depending on your destination and the shipping carrier.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at help@JOIVI.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost if the product didn’t meet your expectations nor placed a wrong order after the order has been shipped out.
If you have any other questions, please contact our customer service Team.
Loved the gray wicker color and the size. Would buy againĄ..a little difficult fo4 my husband to put together.
To me a three star review meets expectations and a five star should blow me away. This set easily fits in my 10 x12 three season porch. I wish the love seat was slightly wider, but all dimensions are clearly given in the description. Easy enough to put together and quite comfortable.
I normally do not write reviews but I had to for this set. The set was delivered and, to my surprise, it was packaged very well so there was no damage to any of the pieces. The assembling instructions were very easy to follow; I am a 48 y/o female and I was able to assemble it in just under 2.5 hours. The furniture is very sturdy and comfortable and it fits very well in small spaces. I am extremely happy with this purchase!
IĄŻve had this up all summer and we love it! Easy to put together. ItĄŻs shorter than some other sets but thatĄŻs why we like it. My 5 and 6 year old can sit in it comfortably and we are on the shorter side as a family so itĄŻs perfect.